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Terms of Service
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Terms of Service

Let's keep this straightforward. We deliver you only quality mills, flakers and baking accessories  - and you pay us in advance for this - so that we are sure we are receiving the payment. All items remain our property until paid for in full.

Flour / Power / Mills unconditionally acknowledge your rights as set out in the Consumer Guarantees Act.

We keep all your personal information confidential and private and do not share this information with others. Our website is SSL encrypted in order to protect your private information.

All prices and special offers are subject to change without further notice.

We always try our best to make you happy and we deliver only high-quality products, offer a 7 day return and refund policy for items in stock,  and our products are covered by extensive manufacturer warranties - while you, by placing an order, agree to the terms and conditions set out here and throughout the checkout process.

Nothing to worry about, just the usual stuff. In case you have questions, please email us or call +64 (0)3 3844883.

 



Order, Payment & Delivery

Once your order is placed and your money cleared we endeavour to post your items within one day. The usual delivery time is 1-2 days within NZ after your order has been shipped. For deliveries to Australia allow up to 6 days extra.

We send our parcels via Courier that requires a signature upon delivery. Therefore we cannot deliver to PO Boxes - please provide a physical street address. The parcels are insured against transport damage. On delivery, please check your parcel and items for possible transport damage immediately, and in case you find any damage, do not sign for delivery and inform us. We'll sort it out...

Items that are held by our suppliers in Germany and Austria usually need about 3-5 weeks until they are delivered to you. Most commercial mills need 6-8 weeks. Targeted delivery times are indicated below each item. Items with a delivery time of 2-5 days are currently held in stock by us.

Due to unforeseeable circumstances, however, delivery times cannot be guaranteed. If you urgently need an item, or require it by a certain date, please contact us before you place an order and we will try to find the best solution for you.

 

Our current delivery charges (in NZ$) within Aotearoa/NZ are:

$5 Christchurch area (up to 25kg)

$7 South Island (up to 2kg)

$9 Canterbury (up to 15kg)

$15 Canterbury (15kg to 25kg)

$12 South Island (up to 15kg)

$18 South Island (15kg to 20kg)

$24 South Island (20kg to 25kg)

$7 North Island (up to 2kg)

$13 North Island (2kg to 5kg)

$21 North Island (5kg to 15kg)

$27 North Island (15kg to 20kg)

$32.50 North Island (20kg to 25kg)

Add $3 for rural delivery.

Please enquire for deliveries above 20/25kg.

 

Our current delivery charges (in NZ$) to Australia are:

$49 up to 5kg

$75 for 5-10kg

$109 for 10-15kg

$139 for 15-20kg

$169 for 20-30kg

We also offer a direct delivery service for deliveries outside of New Zealand. The cost for parcels up to 30kg is NZ$45. Please note that with this type of delivery your order will be shipped from our suppliers in Germany or Austria directly to you - saving you time and money. However, these orders are exempt from our return & refund option and you can only combine items from the same manufacturer.

Generally, no customs fees or GST need to be paid when importing goods to Australia with a value of up to AU$1000 incl. delivery charges (approx. NZ$1250) .

 

We also deliver to any other country in the South Pacific Region. Please enquire first, and we will find the cheapest rates for you. We only charge for the additional cost of postage - independent of where you live. Via direct delivery the cost generally is NZ$45 for parcels up to 30kg.

 


Returns, Refunds & Warranty

 We do not want you to have to keep  our products in case you realise after delivery that they do not work for you - for whatever reason.
Therefore, items that are ordered in our online shop can be returned to us within 7 days after delivery provided that:

 1.) The item is in NEW order, without signs of usage, and the item and packaging are complete and undamaged.

2.) You pay for the courier costs to post the item securely back to us.

3.) In cases where the item shows signs of usage or has suffered any damage, we accept returns only on our discretion. Please contact us first to discuss your options.

4.) We will  refund you the outstanding balance - minus our initial courier costs to send the item to you, and the credit card / PayPal payment fees of 3% (if applicable). Additionally, we need to charge a 7.5% handling, checking, cleaning and restocking fee on your returned item.

 5.) This return offer excludes commercially used mills and flakers as well as items imported from Europe on customer order (items not currently held in stock  and with a delivery time of 3-5 weeks or longer and those delivered via direct delivery service outside of New Zealand).

 In order to be able to keep prices low, we generally need to follow this policy. However, we are always open to discuss your particular circumstances and wishes should the need arise.

 

All our electric mills come with a 8-12 year manufacturer's warranty. This warranty covers only private, domestic household use. For manual mills and flakers the warranty period is 3-12 years, and for commercially used mills and flakers 2 years.

Please find the applicable warranty periods for specific items on our product pages.

The manufacturer's warranty covers faults in workmanship and function that are due to manufacture. The warranty does not cover claims for consequential damages, loss, natural wear and tear or damages due to incorrect use or inappropriate or incorrect maintenance.

The mills and flakers are serviced by us in NZ - not in Europe. In case of a problem, fault, or failure with you mill or flaker, please contact us first via phone or email before sending the item back to us. We will then assess your situation and make sure that your mill or flaker gets back to work as quickly as possible.

You need to keep your proof of purchase in order to be able make claims under the manufacturer's warranty.