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Returns, Refunds & Warranty

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Returns, Refunds and Warranty

 We do not want you to have to keep our products in case you realise after delivery that they do not work for you - for whatever reason.
Therefore, items that are ordered in our online shop can be returned to us within 7 days after delivery provided that:

 1.) The item is in NEW order, without signs of usage, and the item and packaging are complete and undamaged.

2.) You pay for the courier costs to post the item securely back to us.

3.) In cases where the item shows signs of usage or has suffered any damage, we accept returns only on our discretion. Please contact us first to discuss your options.

4.) We will  refund you the outstanding balance - minus our initial courier costs to send the item to you, and the credit card / PayPal payment fees of 3% (if applicable). Additionally, we need to charge a 7.5% handling, checking, cleaning and restocking fee on your returned item.

 5.) This return offer excludes commercially used mills and flakers as well as items imported from Europe on customer order (items not currently held in stock  and with a delivery time of 3-5 weeks or longer and those delivered via direct delivery service outside of New Zealand).

 In order to be able to keep prices low, we generally need to follow this policy. However, we are always open to discuss your particular circumstances and wishes should the need arise.

 

 

All our electric mills come with a 8-12 year manufacturer's warranty. This warranty covers only private, domestic household use. For manual mills and flakers the warranty period is 3 years, and for commercially used mills and flakers 2 years.

Please find the applicable warranty periods for specific items on our product pages.

The manufacturer's warranty covers faults in workmanship and function that are due to manufacture. The warranty does not cover claims for consequential damages, loss, natural wear and tear or damages due to incorrect use or inappropriate or incorrect maintenance.

The mills and flakers are serviced by us in NZ - not in Europe. In case of a problem, fault, or failure with you mill or flaker, please contact us first via phone or email before sending the item back to us. We will then assess your situation and make sure that your mill or flaker gets back to work as quickly as possible.

You need to keep your proof of purchase in order to be able make claims under the manufacturer's warranty.

However, the mills and flakers we sell hardly have any problems or defects, even after years of use. They are built to last, against the "grain" of time.